The Hydrogen Project


Cancellation Policy

Thank you for choosing Hydrogen Project Private Limited We understand that plans may change, and we strive to accommodate our customers’ needs to the best of our ability. Please review our cancellation policy outlined below:

  1. Cancellation Period: Customers may cancel their booking or reservation up to 24 hours before the scheduled date and time of the service without incurring any cancellation fees. Cancellations made after this period may be subject to fees as outlined below.
  2. Cancellation Fees:
    • Cancellations made within 24 hours/days of the scheduled service may be subject to a cancellation fee of 2% of the total booking amount.
    • In the event of a no-show or failure to cancel the booking, customers may be charged the full amount of the booking.
  3. Refunds:
    • Cancellation fees are non-refundable.
    • Refunds, if applicable, will be processed within 7-9 business days of the cancellation request, minus any applicable cancellation fees.
  4. Exceptions:
    • In case of extenuating circumstances or emergencies, such as severe weather conditions or medical emergencies, we may waive the cancellation fees at our discretion. Customers must provide valid documentation or evidence to support their request for an exception.
  5. Procedure:
    • To cancel a booking, customers must contact our customer service team via email, phone, or through our website’s cancellation portal.
    • Please provide your booking confirmation number and relevant details when requesting a cancellation.
  6. Changes to Bookings:
    • Customers may request changes to their booking, such as rescheduling or modifying the service details, subject to availability and any applicable fees. Please contact our customer service team for assistance with changes to your booking.
  7. Group Bookings:
    • Special cancellation policies may apply to group bookings or events. Please refer to the specific terms and conditions provided at the time of booking for group reservations.
  8. Policy Updates:
    • Hydrogen Project Private Limited reserves the right to update or modify this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a booking with Hydrogen Project Private Limited, you acknowledge that you have read, understood, and agree to abide by our cancellation policy.

If you have any questions or require further clarification regarding our cancellation policy, please don’t hesitate to contact our customer service team.