Cancellation Policy

At Hydrogen Project, we aim to provide a smooth and transparent cancellation process. Please review the details of our cancellation policy below:

1. Order Cancellation

Orders can be cancelled before they are processed for shipping. To cancel an order, please contact our customer support team at support@hydrogenproject.in within 24 hours of placing the order. Include your order number and reason for cancellation in your request.

2. Cancellation for Kencos4

If you wish to cancel your Kencos4 order, you may do so within 24 hours of placing the order. Once the order has been processed or shipped, cancellation is no longer possible, but you may be eligible for a return under our Return and Refund Policy.

3. Cancellation for Other Machines

For all other machines, cancellations are allowed within 24 hours of placing the order. After this period, cancellations are not permitted due to the customized nature of these products. We encourage customers to attend a trial run at our office or collaborative wellness center before purchasing to ensure satisfaction.

4. Refund for Cancelled Orders

If an order is successfully cancelled before processing, a full refund will be issued to the original payment method within 7-10 business days. If the order has already been processed or shipped, cancellation is not possible, and you may need to follow the return process outlined in our Return and Refund Policy.

5. Contact Us

For assistance with cancellations, please contact our customer support team at support@hydrogenproject.in with your order details.